TERMS & CONDITIONS

We are committed to make your shopping experience with us enjoyable as much as possible. Please kindly take some time to read these Terms & Conditions (T&C) prior to using the site (www.1ststepbebe.com). Your use of the site indicates you acknowledged, understood and agreed to abide to these T&C

​

ORDER 

• You may place your order by completing and submitting the order form in our site. An order number will be given with every success order placed.

• You are responsible for the accuracy of all orders and the information given in the order. Please double check your order detail before confirming the order.

• We reserve the right to decline any request of amend order if the order has already processed.

• Combine order is strictly not allowed. All orders are shipped out according to order number.

​

​

DELIVERY

• Shipping fee of your order will be displayed to you on our Site. Or you may also refer to our Shipping and Delivery shopping guide.

• Our mailing day is Monday to Friday, excluding weekend and local public holiday.

• Ready stocks order will be mailed in 1-3 working days upon payment verification.

• All orders are shipped out according to order number, no combined order is allowed.

• Once the tracking number is emailed to you, your parcel is under the responsibility of our third party postage service provided, any delay or lost parcel happened is beyond our control.

• Please contact us via email, we will make reasonable effort to assist you for lost parcel.

• For international order, import duty and custom taxes might be charged when it reaches destination country and recipient must be responsible for it. 

​

Bounced Parcel

• We will contact via email if we receive any bounced parcel bearing their name.

• Cost of re-delivery charged will be borne by customer.

• We will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the email sent to customer.

• We reserve the right to decline the request to combine new order with bounced parcel.

• Any unclaimed bounced back parcels after 60 days grace period will be forfeited.

​

PRE-ORDER

• Pre-order products usually takes about 3-5 weeks to delivery. 

• Order consists of pre-order and ready stock products.In this case, your order will be delivered together in one parcel.  

​

​

PAYMENT

• We accept the following modes of payment via PayPal credit/debit card (Visa and Masters) and HitPay credit/debit card (Visa and Master), online banking via major local banks, E-wallet GrabPay and Apple Pay. Take your pick!

• All cancelled orders cannot be reversed.

• All orders will be automatically cancelled after 10 minutes of non-payment.

• Payments shall not be deemed to be made until full amount of funds have cleared.

​

​

DEFECT

We try our best to provide accurate information in our product description for the purchase through Site. However, we do not warrant that product description or other content on the Site are accurate or error free.

​

• Product might vary slightly from the pictures due to studio lighting conditions, or variances in computer screen calibration and different tech device specifications. Please kindly allow 20% of this colour variance. Request for return as defect item due to this reason will be rejected.

• Minor variation in measurement (1-3cm) is not considered as defect.

• Minor imperfection (small black dots/ small stain/loose thread below 1cm) which are not obvious and doesn’t affect the whole appearance of item will not considered as defect.

​

Please contact us at hello.firststepbebe@gmail.com if you believe you have received a defective product within 10 working days with your order number and photo of defect part. 

​

​

RETURN

• You have [10] working days to return an item from the date you received it.

• We provides returns for all items < except Best Buy/SALE/Discounted items (e.g : Mother's day codes, and other special codes)> / Baby Gear, Accessories and specifically stated non-returnable items).

• It is the customer's responsibility to ensure the safe return of the package. Therefore, it is highly recommended to return the item(s) by Signed For (Registered) post or other traceable service such courier deliveries. Any shipping costs will be borne by the customer.

• Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.

• We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions.

• Return items must be in its original condition (tag intact, unworn, unwashed and unaltered). All items are not to be soaked. 

• Credit voucher can only be used once, not applicable with any other further discount and must be redeemed within 90 days from the date of issued.

• We do not provide cash refund. 

​

​

FIRST STEP BEBE reserves the right to make amendments to any of the above Terms & Conditions at any time without prior notice. Please check back frequently to see any updates or changes to our T&Cs. Your continued use of the Site indicates your assent to the T&Cs as posted.