FAQ

We advise you to register with us before making a purchase to ensure that your mailing address is correct, and you can trace back your purchase. So how do I register? Creating an account is an easy 2-step process (bonus point: it’s completely free!) Step 1: Sign up here. Step 2: Verify your account and shop away!

We are sorry to send you an incomplete order. Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase. If you have not received any e-mail, contact customer services and will we reply to you as soon as possible.

No. In order to process your order at the soonest possible and to prevent any mishandling of oder, combine order is strictly not allowed.

Once order is confirmed and payment is made, there will be strictly no cancellation.

We will try our best to assist you if you would like to amend your order before it’s processed/mailed out. However, it couldn’t be done if your order has already processed / mailed.

We apologise if we have sent you a wrong/ defective item. Kindly contact our customer service at hello.firststepbebe@gmail.com about this issue and we will reply you within 24 hours. All parcels must be sent to First Step Bebe within 10 working days of receipt (Malaysia) For international returns, it must be sent back within 3 working days. (proof of tracking number must be emailed to hello.firststepbebe@gmail.com) It should reach First Step Bebe warehouse not longer than 20 days. Please take snapshot of the defective area or incorrect item. We advise that all items are handwashed and NOT soaked. We do not guarantee that the items will not be altered (color runs, size shrinks..etc) after washed or soaked, and if this happens, First Step BeBe will not be responsible and no return request due to this reason will be entertained. An exchange will be done if the item(s) sent to you is defective/ faulty*. A refund will only be processed if the item(s) have ran out of stock for exchanges. Please take note that we do not provide cash refund unless the exact item is out of stock and we will provide you a credit voucher in which you may utilise it to purchase other available items with no expiry date will be issued. ** Exchanges will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. ** There may be a 1cm-2cm difference in our given measurements. Please allow 20% descrepancy in the product color due to lighting. In such cases, the variance may not be considered as a defect. ** For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.

To track your parcel, use the tracking number we had provided you in the email. However, please allow 48 hours from receipt of the email before tracking your order.

For Ready Stock order, do allow 1-3 days for us to prepare and pack your orders for shipment. Pre-order products usually takes about 3-5 weeks to delivery. Order consists of Pre-order and Ready Stock products. In this case, your order will be delivered together in one parcel. As we know you can't wait to receive it, we will try our best to deliver as soon as the stock reaches our warehouse. Your understanding is highly appreciated. An email with tracking info will be sent to you once your item has been shipped. Delivery is carried out during working days, Monday to Friday, excluding weekends and local public holidays.

Yes, we offer FREE Shipping for purchase above certain amount, kindly refer the shipping page.

Sorry, no. All orders mailing days fall on weekdays. Weekends and Public Holidays are excluded.

Yes, for information on international shipping rates and delivery time frames, please visit our international site here.

Hello there, Thank you for your interest in our products! To receive the 10% discount on your first order, simply sign up for newsletter popup on our website. Once you've completed the sign-up process, you'll receive an email with a promo code that you can use at checkout to apply the discount.

In your shopping cart page, simply key in your code at the Discount Code/ Gift Card field and click "APPLY" before proceeding on to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase . Credit voucher issued must be claimed within the given timeframe, otherwise it will be forfeited. The value of each individual credit voucher can only be used within one transaction, any remaining amount will not be refunded

We accept payment via PayPal credit/debit card (Visa Master) and HitPay credit/debit card (Visa and Master), online banking via major local banks, E-wallet GrabPay and Apple Pay. Take your pick! If you are unable to proceed with the payment, please take a screenshot of the page and drop us a message here.

Fret not! We are here to assist. Please take a screenshot of the page and drop us a message here. (email to hello.firststepbebe@gmail.com)

Please check your spam/junk mail or “Promotion” folder for Gmail user. Email us at hello.firststepbebe@gmail.com if you need further help.

We apologize for not able to offer exchange but we accept return. You have [10] calendar days to return an item from the date you received it. You have [10] calendar days to return an item from the date you received it. We provides returns for all items < except Best Buy/SALE/Discounted items (Baby Gear, and specifically stated non-returnable items). It is the customer's responsibility to ensure the safe return of the package. Therefore, it is highly recommended to return the item(s) by Signed For (Registered) post or other traceable service such courier deliveries. Any shipping costs will be borne by the customer. Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time. We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions. Return items must be in its original condition (tag intact, unworn, unwashed and unaltered). All items are not to be soaked. Credit voucher can only be used once, not applicable with any other further discount and must be redeemed within 90 days from the date of issued. We do not provide cash refund.

We apologise if we have sent you a wrong/ defective item. Kindly contact our customer service at hello.firststepbebe@gmail.com about this issue and we will reply you within 24 hours. All parcels must be sent to First Step Bebe within 10 working days of receipt (Malaysia) For international returns, it must be sent back within 3 working days. (proof of tracking number must be emailed to hello.firststepbebe@gmail.com) It should reach First Step Bebe warehouse not longer than 20 days. Please take snapshot of the defective area or incorrect item. We advise that all items are handwashed and NOT soaked. We do not guarantee that the items will not be altered (color runs, size shrinks..etc) after washed or soaked, and if this happens, First Step BeBe will not be responsible and no return request due to this reason will be entertained. An exchange will be done if the item(s) sent to you is defective/ faulty*. A refund will only be processed if the item(s) have ran out of stock for exchanges. Please take note that we do not provide cash refund unless the exact item is out of stock and we will provide you a credit voucher in which you may utilise it to purchase other available items with no expiry date will be issued. ** Exchanges will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. ** There may be a 1cm-2cm difference in our given measurements. Please allow 20% descrepancy in the product color due to lighting. In such cases, the variance may not be considered as a defect. ** For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid for by the buyer of the parcel. Unfortunately, we can’t control over these charges as customs policies vary from country to country. If you have any questions related to customs charges, you are advised to contact your local customs office.

Of course, we do! Our product information normally includes the dimensions of the product. If that information is not available, then you can use these general size guides here.

In this case, your order will be delivered together in one parcel with pre-order lead time. Pre-order stock usually takes 3 - 5 weeks. An email with tracking info will be sent to you once your item has been shipped.

No, you don't. You may choose to check out your shopping cart as guest. However, we advise you to register with us before making a purchase to ensure that your mailing address is correct, and you can trace back your purchase.

First, head over to our login page and key in your email. - If you’re prompted to enter your password: You’re already registered and have an existing account with us. - If you’re not sure about your log in details, go ahead and try to reset your password. (Don’t worry, it happens!) - If you’re prompted to create a new account: The email you have entered is not registered for an account with us. - If you think you already have an existing account, try typing in that email! OR Sign up and create a new account with us to enjoy your insider benefits! If you’re still unable to access your account, feel free to contact us hello.firststepbebe@gmail.com.

You can fill in the form in our contact us page or drop us an email at hello.firststepbebe@gmail.com and we will get back to you ASAP!